Service status
Helpdesk 99.992% OK
SOC/MDR 100.000% OK
Identity Ops 99.981% OK
Endpoint Mgmt 99.997% OK
Cloud Guardrails 99.984% OK
Network Ops 99.961% OK
Backup/DR 99.999% OK
SLA compliance — Last quarter
Metric Target Achieved Status
SOC alert triage (P1) < 5 min 3.2 min Met
Incident response dispatch < 15 min 11.8 min Met
Helpdesk first response < 30 min 14.2 min Met
Critical patch deployment < 4 hr 2.7 hr Met
Backup restoration test < 2 hr 1.1 hr Met
Monthly reporting delivery Day 3 Day 2 avg Met